1. Where is Brewx.coffee located?
We are based in Ajman, UAE, and serve customers across the UAE.
2. How long does shipping take?
Orders are usually delivered within 2–3 business days. In some cases, depending on product availability or location, delivery may take 5–7 business days.
3. Do you offer international shipping?
Currently, we ship within the UAE only. For international orders, please contact our support team for assistance.
4. What payment methods do you accept?
We accept:
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Cash on Delivery (COD)
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Credit/Debit Cards
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Bank Transfers (for bulk orders)
5. Can I return or exchange a product?
Yes, you may return unused items in their original packaging within 3 days of delivery. Please note:
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Returns must be pre-approved.
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Certain products (e.g., consumables like coffee beans) cannot be returned.
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For international orders, returns are not accepted unless the product is damaged or incorrect.
6. What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.
7. Do you sell to both businesses and home users?
Yes! Our marketplace serves both B2C customers (home brewers) and B2B clients (cafés, restaurants, offices, and hotels).
8. Which brands do you carry?
We stock equipment and accessories from trusted global brands, including Mahlkönig, Rocket Espresso, ECM, Bunn, Ascaso, Flair, xBloom, Hibrew, Profitec, and more.
9. Do you provide warranty on machines?
Yes. All coffee machines and grinders come with a manufacturer’s warranty. Warranty details vary by brand and product — please check the product page for specifics.
10. How can I contact customer support?
You can reach us 7 days a week (10:00 AM – 6:00 PM) by phone or email. Visit our Contact Us page for details.
